OK Machine FAQ: 12 Common Questions from Overseas Buyers

Buying an OK machine from another country involves more than choosing a product. Buyers also need to understand how the machine works, what comes with it, how shipping is arranged, and what happens if something goes wrong after delivery.

At Gletus, we work with customers in different markets, including distributors and businesses looking to expand their product range. Below are answers to 12 questions we often hear from overseas buyers. We hope they help you get a clearer picture before making your decision.

1. What is the minimum order quantity (MOQ)?

The minimum order quantity depends on the product and order requirements. If you are interested in purchasing OK machines for your business, contact our sales team to discuss your needs and confirm the available ordering options.

2. What is an OK machine used for?

An OK machine is designed for playing OKEY, a popular tile game in Turkey and other markets. It automatically shuffles and distributes the tiles, reducing the need for manual handling and making the game more convenient for players.

3. Which game modes does your OK machine support?

Our OK machines support both OKEY and 101. Players can switch between the supported game modes with one click, making the machine suitable for different playing preferences.

4. What makes your machine different from traditional OK machines?

Our rotor-type design features a thinner body and more legroom for players. The large playing disc provides space for the shuffling process, while the double-motor drive system operates without a belt conveyor. These features are designed with everyday use and maintenance in mind.

5. What accessories are included with the machine?

A standard package can include two sets of tiles and a tablecloth. Other components, such as table legs and additional accessories, depend on the selected configuration. We recommend confirming the complete packing list before shipment.

6. Can the machine be used in commercial venues?

Yes. OK machines can be used in suitable commercial settings, including game rooms, clubs, and other venues where OKEY is played. The final choice depends on your venue layout, customer needs, and local regulations.

7. How is the machine packaged for international shipping?

The main machine is packed separately from certain table components where required. The main package measures approximately 97 × 97 × 23 cm and weighs around 48 kg. Please contact us for the final package dimensions and total shipment weight for your specific order.

8. How is international shipping arranged?

Our standard quotation terms are EXW. Under these terms, buyers generally arrange collection from the agreed factory location and organize transportation with their freight forwarder. We can provide the necessary product and packaging information to help with shipping arrangements.

9. Does the machine have CE certification?

CE certification is available for our OK machine products. Import requirements vary by destination, so buyers should check the applicable regulations in their own country and confirm any additional documentation needed before placing an order.

10. What warranty do you provide?

Our standard warranty period is one year. If a problem occurs during use, please contact our team with a description of the issue and, where possible, photos or videos. This helps us understand the situation and advise on the next steps.

11. Are spare parts available after purchase?

Yes. We provide spare parts support for our machines. The parts supplied with an order are arranged according to the product shipment quantity and applicable order requirements. For future replacement needs, contact us with the machine model and the part you need.

12. Can I become a distributor in my country?

We welcome inquiries from distributors, wholesalers, and retailers interested in developing the OK machine market. If you already operate a local business or plan to introduce OKEY products to your market, tell us about your business and target region so we can discuss potential cooperation.

Need More Information About Our OK Machines?

Every market has different requirements, and buyers may have questions that are not covered here. If you need product specifications, operating videos, packing details, or information about after-sales support, contact Gletus. Our team will be happy to help you find the information you need.

Gletus - OK Machine and Mahjong Machine Manufacturer